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2206, 2020

Advantages of call recording

By |June 22, 2020|Categories: VoIP|Tags: , , , , , , , , |

Customer service representatives are prone to errors; after all, they're only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees' productivity. #1. Improve customer service One of [...]

605, 2020

Stay afloat during the pandemic: 5 useful tips

By |May 6, 2020|Categories: Business|Tags: , , , , , , , , , , |

As the coronavirus disease continues to spread all over the world, more and more businesses are faced with a difficult decision: find a way to adapt to the current situation or close their doors forever. Here are some tips to help your business adjust to the challenges of the pandemic [...]

203, 2020

AI-powered VoIP: What businesses can expect

By |March 2, 2020|Categories: VoIP|Tags: , , , , |

Business automation is quickly becoming a necessity for most organizations. While human input is still essential, automating processes — and powering them with artificial intelligence (AI) — has allowed for more efficient and effective operations. As telecommunications continue to play a big part in running most business operations, AI developers [...]

1705, 2019

How to take advantage of your VoIP data

By |May 17, 2019|Categories: VoIP|Tags: , , , , , , , |

You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access to customer data. Read on for the best ways to leverage your VoIP data to [...]

2904, 2019

Top reasons to record your calls

By |April 29, 2019|Categories: VoIP|Tags: , , , , , , , , |

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the [...]

1204, 2019

Choose the right VoIP solution for your SMB

By |April 12, 2019|Categories: VoIP|Tags: , , , , , , , |

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which [...]

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