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2206, 2020

Advantages of call recording

By |June 22, 2020|Categories: VoIP|Tags: , , , , , , , , |

Customer service representatives are prone to errors; after all, they're only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees' productivity. #1. Improve customer service One of [...]

2904, 2019

Top reasons to record your calls

By |April 29, 2019|Categories: VoIP|Tags: , , , , , , , , |

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the [...]

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